FAQs
How soon will it ship?
We are super speedy when it comes to shipping! Kits usually go out the same day when you order Monday – Friday. And if you need it lightning fast, just select the express shipping level you need at checkout!
What is the return policy?
All of our products are guaranteed so if you are unhappy for any reason, please reach out to us and we will work together to make it right! Just email us at info@cakerate.com or call 800-593-8250.
What is Protect My Order?
It protects your shipment from loss, damage and theft with immediate resolution and offered on orders at checkout by selecting the box to opt in. If your order is stolen, damaged in transit, or lost, you will be able to have your problem resolved instantly with a reship or refund. If something happens to your order in transit, just email us at info@cakerate.com or call 800-593-8250 so we can help. However, if you opt out of Protect My Order, Cakerate is not liable for lost, damaged, or stolen packages during transit.
How long does the kit last?
Did you know that sugar is a natural preservative, similar to salt? This is great because it makes our cake decorations last for what feels like forever! Just store it in a pantry or other cool, dry place and it will be ready when you are!
Do you offer a wholesale program?
Yes, please reach out to us at info@cakerate.com for more information.
